• Address: Houston, TX 77043 (map)
• Date Posted: 11/04/09

SUMMARY

I am currently seeking a key-role position, which will offer longevity along with interesting learning potential. I am dependable and resourceful with experience in a service-based environment providing administrative and accounting support to keep operations running smoothly. Background includes management, client relations, quality customer service, personnel administration, collections and accounts payable/receivable. A dedicated, hardworking individual trained in team development skills with more than 15 years of comprehensive, practical experience in virtually all aspects of office, clerical functions.


PROFESSIONAL EXPERIENCE

HOUSTON, TX DECEMBER 2007 - MAY 2009
Commercial /Industrial Electrical Contractor
Service Coordinator

• Help grow the department.
• Maintain and expand the customer base.
• Handle in-bound calls related to service.
• Setup work orders in service management software system.
• Schedule and dispatch service vehicles and field technicians via Mobil Dispatching.
• Develop and maintain processes to improve organization and profitability.
• Effectively communicating with project/service managers and general contractors to facilitate problems/issues with on-going projects.
• Produce billings and collections.
• Accurate and timely job costing.
• Code Accounts Payable Invoices.
• Issued variance Purchase Orders.
• Finalize expense reports.
• Handle time keeping and payroll for the department.
• Coordinate and schedule job transition meetings and keep detailed track of all warranty letters and warranty calls.
• Estimate and quote small projects / hourly service calls.
• Applied for electrical permits and processed inspections online.
• Organize and maintain Licenses, Registrations, Renewals and other compliances implemented by TDLR.
• Work with warehouse personnel to maintain equipment, and tools.
• Maintain vehicle database and vehicle files.
• Ordered and canceled fuel cards for vehicles; maintain fuel card employee PIN file.
• Recruit and train service technicians and helpers on company procedures.


HOUSTON, TX JANUARY 2006 - DECEMBER 2007
Commercial/Residential Plumbing & HVAC Contractor
Service Assistant / Bookkeeper

• Prepared Deposits.
• Invoicing.
• Accounts Receivable.
• Scheduling.
• Service Calls.
• Dispatch Crews.
• Maintain Customer Database.
• Cash Receipts.
• Sales Tax Completion.
• Credit Card Processing.
• Time Keeping.
• Purchase Orders.
• Collections.
• Generate Reports.
• Managing the permitting process.
• Insurance renewals.
• Home Warranty Claims.
• Assisting with and handling special projects.


HOUSTON, TX AUGUST 1995 - AUGUST 2005
Commercial/Residential Exterior Landscape Lighting
Field Office Manager / Sales / Assistant

• Assist Sales Representatives.
• Handle Overflow for New Business Development.
• Sales and Marketing.
• Managed administrative procedures involving Sales Bids.
• Provide Organizational Support.
• Responsible for coordinating all meetings, appointments, and travel arrangements.
• Dispatch Crews and Electrician to facilitate the day-to-day operations.
• Coordinated work associated with new lighting installations and maintenance work between the Sales Office/Crews schedule and Clients.
• Perform Internet Research and implement into numerous special assignments.
• Type various correspondence, confidential documents, and reports.
• Distribute mail, drawings, and Faxes via Automated Software.
• Prepared Presentation Materials.
• Maintain ACT Client Database.
• Research files, retrieve and file documents, maintain files and records.
• Answer telephones, screen and route calls.
• Overseen the maintenance of office equipment, including copier, fax machine & computer services.
• Maintained telephone system and Cellular phones, including scheduling repairs and changes.
• Purchased office supplies, including Crews equipment, building and maintenance materials.
• Coordinate repairs with landlord and outside vendors regarding outdoor facility issues.
• Monitor and control Branch inventory.
• Collaborate incoming and outgoing shipments.
• Personnel administration; New hire/ termination process, * I-9 compliance, Vacation, sick & personal day tracking.
• Payroll Calculation /Preparation for Corporate.
• Created and processed Work Orders.
• Job costing.
• Processed Invoices, AP and AR.
• Responsible for processing expense reports, per Diem requests and petty cash.


EDUCATION
New Horizons Of Houston, Technical Training April - 2003
ExecuTrain Of Houston, Technical Training August - 1995
College, Continuing Education 1984 - 1985
High School 1980 - 1984


TECHNOLOGY AND SKILLS
• MS Windows • Outlook • Internet Explorer • Word • Excel • Computer Ease
• Peachtree • ACT Data Base Management


ADMINISTRATIVE SUPPORT MANAGEMENT
• Supervision • Accounts Payable/Receivable • Reconciliation's • Cash Management • Purchasing
• Shipping/Receiving • Inventory • Payroll


REFERENCES/FURTHER DATA UPON REQUEST