• Address: Houston, TX 77043 (map)
• Date Posted: 11/03/09

LOIS GAFFORD- BROUSSARD

713-826-9791cell

Email: logbrou@sbcglobal.net



OBJECTIVES

To obtain employment that will allow me to effectively integrate my professional and technical skills.

CAREER SUMMARY

· Listening and analytical skills, with the ability to obtain key information and resolve complex problems with first call resolution when necessary.

· Processing/Closed Government and Conventional Loans (Builder)

· Interact with customers through answering incoming phone calls, providing customer service using Windows based computer for entering loans and updates

· Facilitator, and resolved residential issues for my community

· Property Management, review financials, Attorney Status Reports, review and make determination on property violations, DR Drives, Notary

· Proficient in Microsoft Office programs including Word, Excel, Access, Outlook, and AS400

· Currently volunteer to serve of Board of Directors for my Community of 518 homes and advised homeowners on how to increase their property value

· Wire funds, and input closing documentation.



SKILLS

Simon Mortgage/Title Software Title Curative Excellent communication skills Income Calculations/Payoffs CRT Word

Excel (Intermediate) Power Point (Beginner)

AS400 Software Calyx Point Software



EXPERIENCE

Fidelity National Title 2009-2009 Escrow Assistant

Obtained payoffs for delinquent taxes. HOA payoffs, surveys, endorsements, title company fees, insurance and tax information. Processed files in a timely manner to meet closing schedule deadlines. Updated the file in Simon and requested the updated title commitment.



Association Management 2008-2009 Account Representative

Provided payoff quotes, in addition to coordinating training for new board members and addressed residents concerns. Auditing Deed Restrictions Violations, review Attorney Status Reports, Minutes and HOA Receipts of Assessments. Allocating and administering funds for payment to vendors, analyzing the monthly budget and assisted in planning the yearly budget for the community.



National Tax Assistance 2006-2008 Loan Officer//Processor

Correspond with customers, lenders, and loan officers to support potential buyer’s qualification in purchasing a home. Generated closing documents, requested funds via wire or check to fund the loan. Aggressively pursed conditions for clear to close. Declared ownership of all my files.



Direct Processing 2003-2005 Owner/Contract Processing

Processed loans for various mortgage and/or brokers on a contract basis.



Gulf States Mortgage 2001-2003 Processor

Processed Government, Conventional, Construction Loans, and Sub prime in a timely manner. Customer Service. Utilized DU, and LP to receive pre-loan approval. Input closing documentation. Contacted borrowers to collect necessary documentation to complete the file. Calculated income, verified employment, deposits, and mortgage/rental. Requested title, surveys, and fees.



Commonwealth Title 1999-2001 Escrow Assistant

Title Curative, Order file documentation, update commitments, payoffs, surveys



EDUCATION

Southern University, Shreveport, Louisiana Draughon Norton Business College, Shreveport, Louisiana

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