• Address: Houston, TX 77204 (map)
• Date Posted: 11/05/09
• Job Type: Full-time

Company Software Guidance & Assistance, Inc.
Position Title Help Desk Support
Job Code 2884594
Job Location Houston, TX -
Description



Description

One of SGA's major financial clients is looking for help desk support specialist for a contract position in Houston, TX.

This resource provides remote and on-site support to user base, including clients, customers and partners. Take support calls and log issues into problem management system (eg Resolve, Remedy, TrackIt). Diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer's basic questions. Assists clients via research and problem solving. Refers more complex questions to appropriate subject matter expert.


Desired Skills:


Non-Tech Skills:


About Software Guidance & Assistance, Inc.:

Since its inception in 1981, Software Guidance and Assistance, Inc. (SGA) has been providing consultants with the best jobs in the field, for the most competitive wages. We take care of our consultants the way we take care of our clients €¦ with the utmost of professionalism and dedication.


*We offer the best rates in the market for your skills
*We will pay you in advance of funds receipt from our clients
* We customize our benefits packages to suit your needs
*We will never take your resume to a client without your approval
*We will pay your referral fees


We have an established reputation in the field and are extremely selective with what we present to our consultants. We understand how valuable your time is, and we will not let it be wasted.

If you believe you are the perfect match for this position, please send your resume as a Word attachment & include the 7-digit position identifier IN THE SUBJECT LINE TO: sgamail@sgainc.com

*Candidates must have 5 years of US experience.
*Direct candidates only, no third parties.
*Must be available for face-to-face interview at client site.
*If you meet ALL of the requirements, please submit your resume today.



Start Date: ASAP
Emp. Type: Contract
# of Openings: 1
Location: Houston, TX -
Overtime Pay: None
Job Number: 35793151 : JS09-02078
Date Posted: 11/3/2009

Software Guidance & Assistance, Inc.

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