• Address: Houston, TX 77204 (map)
• Date Posted: 11/03/09
• Job Type: Full-time

Company Technology Service Partners, Inc.
Position Title Customer Service Analyst (Tier 2 Support Analyst) 3231
Job Code 2880085
Job Location Houston, TX -
Description




Six month contract opportunity with client located in Houston, TX.

-Provide 2nd level phone/email support to internal/external clients to research technical issues and gather technical details to solve client's issues


- Address issues from Premier support clients within the time period specified on their SLA

- Contact Premium Support clients of outages and update them according to SLA requirements until service is restored

- Perform initial code debugging, troubleshoot application, trace process logic

- Work with the internal project managers and applications development teams to restore services and/or identify and correct technical problems.

-Provide assistance and support to Tier 1 Support Analysts

- Ability to understand business issues and troubleshooter problems to resolve operating difficulties

- Recommend system modifications to reduce technical issues

- Monitor error logs, system generated errors, system activity, urgent alerts, process loads

- SME:

Custom integrations, Web functionality & debugging, custom setups, admin

- Research and resolve connectivity issues with external clients and assist PM's with connectivity issues with clients during connectivity testing

- Write adhoc reports and queries for internal/external clients

- Billing, monthly reports, billing analysis

- Assist production clients with testing issues as time permits

- Documentation Experience

- Minimum 2 years development experience and working knowledge in the following languages/programs:

Transact-SQL, XML, MS Access and Visual Basic 6

- Experience working with various communication and file transfer methods

- Strong analytical skills, good judgement, proven problem solving abilities

- Solid organizational/management skills, exceptional communication and client skills, written and oral, strong customer service focus, team oriented

- Development experience with XSLT, ASP, Visual Basic.NET is a plus

- Mortgage/Real Estate industry experience is a plus

Desired Skills:


Non-Tech Skills:


About Technology Service Partners, Inc.:

Headquartered in Jacksonville, Florida, Technology Service Partners, Inc. is a wholly-owned subsidiary of Computer Science Corporation (NYSE:CSC). TSPI offers a variety of solutions to the IT community both in the Jacksonville, Florida market place, as well as areas serviced by our Client base. Whether you are a technology professional considering a new career or a client needing those professionals, you will find TSPI builds its partnerships on mutual trust and respect. Please visit our website at www.tspi.com or contact us at (904) 296-2312 with any questions or to obtain additional information. CSC €™s U.S. business units take affirmative action to seek, employ and retain the most qualified people in all of our business units; to provide equal opportunity for all aspects of employment including training, education and promotions; and to conduct these and all company-sponsored activities in a manner that will not unlawfully discriminate against any person because of race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age over 40, disability or U.S. veteran status.



Start Date: ASAP
Emp. Type: Contract
Duration: 6 month contract
# of Openings: 1
Location: Houston, TX -
Overtime Pay: None
Job Number: 35786424 : JS3231
Date Posted: 11/1/2009

Technology Service Partners, Inc.

Other jobs with this company.

Attention: Recruiter
Call: 904 296 2312
Fax: 904 296 7745
Email: Send an email to Kelli.Cullen.68F87.3795E@mail.jobserve.com