• Address: Houston, TX 77204 (map)
• Date Posted: 11/03/09
• Job Type: Full-time

Company Technology Service Partners, Inc.
Position Title Customer Service Analyst (Tier 1 Support Analyst) 3230
Job Code 2880088
Job Location Houston, TX -
Description




Contract assigned (approximately 6 months) with client located in Houston, Texas.

Responsible for managing inquiries/issues directed to the Support Desk via phone, fax or email. Escalates issues that need to be resolved by another team within the organization.



Duties:

Help Desk Support - first tier of support to customers (lenders, providers, etc.) to include answering calls, troubleshooting issues, handling fax/email requests, creating/closing issue tickets, monitoring and managing errors.


Escalation - escalate issues in a timely manner to the appropriate team and ensure that the requestor's issue is resolved and the ticket closed.


Fax Errors - manage the fax error queue. Manually upload the fax to the appropriate transaction and work with the customer/provider to help reduce the number of errors.


Other - Provide assistance to other teams, update knowledge base system with issues/resolutions, assist in account set up and maintenance, identify enhancement opportunities and forward to appropriate resource.


Education - some college/upper level coursework/degree recommended Experience - mortgage industry or technical background preferred but not mandatory.


Specific skills - solid organizational/management skills - exceptional communication & client skills, written and oral - excellent business and telephone etiquette skills - strong customer service focus, team oriented - Good PC skills, including basic knowledge of Microsoft Office - Industry knowledge a plus but not required - Development experience with XSLT, ASP, Visual Basic.NET is a plus - Working knowledge in the following languages/programs: XML, Transact-SQL, MS Access and Visual Basic 6 is a plus - Minimum 2 years experience.

Desired Skills:


Non-Tech Skills:


About Technology Service Partners, Inc.:

Headquartered in Jacksonville, Florida, Technology Service Partners, Inc. is a wholly-owned subsidiary of Computer Science Corporation (NYSE:CSC). TSPI offers a variety of solutions to the IT community both in the Jacksonville, Florida market place, as well as areas serviced by our Client base. Whether you are a technology professional considering a new career or a client needing those professionals, you will find TSPI builds its partnerships on mutual trust and respect. Please visit our website at www.tspi.com or contact us at (904) 296-2312 with any questions or to obtain additional information. CSC €™s U.S. business units take affirmative action to seek, employ and retain the most qualified people in all of our business units; to provide equal opportunity for all aspects of employment including training, education and promotions; and to conduct these and all company-sponsored activities in a manner that will not unlawfully discriminate against any person because of race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age over 40, disability or U.S. veteran status.



Start Date: ASAP
Emp. Type: Contract
Duration: approximately 6 months
# of Openings: 1
Location: Houston, TX -
Overtime Pay: None
Job Number: 35786427 : JS3230
Date Posted: 11/1/2009

Technology Service Partners, Inc.

Other jobs with this company.

Attention: Recruiter
Call: 904 296 2312
Fax: 904 296 7745
Email: Send an email to Greg.Cone.91600.736D7@mail.jobserve.com